IAM992- Coach Helps Clients Level Up Their Leadership

Alan Heymann, JD, PCC specializes in coaching through transitions — such as the transition from individual contributor to leader, the transition into a larger and more complex role, or the transition into a different career. He brings a warm, open and energetic presence to his coaching clients. To date, Alan has coached leaders who were born in 16 countries and work on 5 continents.

An expert communicator and engaging speaker, Alan spent more than two decades in public, government and nonprofit communications — leading teams from 2 to more than 100 people who use words and images to inspire positive change in society. Inspired by a career transformation he brought about with the support of an executive coach, Alan decided to become a coach himself. He founded Peaceful Direction in April 2019.

• CEO Hack: (i) Automation (ii) Removing unnecessary decisions
• CEO Nugget: Patience
• CEO Defined: Person who makes all the decisions, one who has the bottom line

Website: https://peacefuldirection.com/

LinkedIn: Alan Heymann
Twitter: @alanheymann

Full Interview:

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Transcription

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00:13 – Intro

Are you ready to hear business stories and learn effective ways to build relationships, generate sales, and level up your business from awesome CEOs, entrepreneurs, and founders without listening to a long, long, long interview? If so, you've come to the right place. Gresh values your time and is ready to share with you the valuable info you're in search of. This is the I Am CEO podcast.

00:41 – Gresham Harkless

Hello. Hello. Hello. This is Gresh from the I Am CEO podcast, and I have a very special guest on the show today. I have Alan Heyman, a peaceful direction. Alan, it's awesome to have you on the show.

00:50 – Alan Heyman

So great to be here. I don't get two varies usually, so this is great.

00:53 – Gresham Harkless

Yes. I'm very excited. I'll give you three for that. And, what I'll do is before we jump into the interview, I'll read a little bit more about Alan, so you can hear about all the awesome things that he's doing. Alan, who is a JD and PCC, specializes in coaching through transitions, such as the transition from individual contributor to leader, the transition into a larger and more complex role, and on or the transition into a different career. He brings a warm open and energetic presence to his coaching clients.

Today, Allen has coach leaders who are born in sixteen countries and work in five continents. An expert communicator and engaging speaker, Alan has spent more than two decades in public, government, and nonprofit communications, leading teams from two to more than one hundred people who use words and images to inspire positive change in society. Inspired by a career transformation he brought about with the support of an executive coach, Allen decided to become a coach himself. He founded Peaceful Direction in April twenty nineteen. Alan, are you ready to speak to the I AM CEO community?

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01:53 – Alan Heymann

I'm so ready.

01:54 – Gresham Harkless

Awesome. Well, let's do it then. So to kinda kick it off, I wanted to rewind the clock a little bit and hear a little bit more about how you started what I call your CEO story.

02:02 – Alan Heymann

Sure. So I think I have to start my CEO story with my coaching origin story. About seven years ago, I was leading the communications function for a very large nonprofit organization, a very complex role. And I thought at the time I was gonna retire from this job in twenty or thirty years. I thought I had made it. About nine months in, I realized that I needed some heavy-duty scaffolding to help me succeed at the job. So I connected with somebody I knew who was going through coaching school and was a colleague of mine. Met a classmate of hers, hired my first coach, and the experience taught me a couple of things. It taught me, one, what is my stuff, my roadblocks, my limitations, my obstacles, the things that I can't see around?

And what is institutional stuff that's related to the place where I'm working that's never gonna change? So I worked with the coach, left the job, reconnected with a previous employer, and went on to do some pretty interesting things there. But I never lost this idea that coaching, which I had just been introduced to, was valuable, that it helped people, and it achieved transformations in lives. And so I decided to go to coaching school, and I became a coach. And then after a series of events having to do with work and life, ultimately, as you mentioned in the intro, made that leap and decided to start my own company and work for myself for the first time in twenty-plus years.

03:17 – Gresham Harkless

Yeah. That's so huge. And I'm a big believer in, you know, nothing nothing under the sun, I guess, happens just by happenstance. It happens for a reason. And it sounds like you having to go through that experience and experience the transformation of coaching allows you to want to dive in to be able to help others. So if that hadn't happened, you may not have decided to be a coach.

03:39 – Alan Heymann

Yeah. For sure. There's a straight line between those two events. The experiences that I had along the way in leadership before becoming a coach informed my coaching style and some of the stories I get to tell when I'm speaking with my clients.

03:51 – Gresham Harkless

Yeah. Absolutely. Nothing is by happenstance at all. It all adds up to who we are and how we impact change in our lives and our businesses. And so I wanted to, drill down a little bit deeper here a little bit more on on that impact that you're having. Could you take us through how you work with your clients and how that process goes?

04:06 – Alan Heymann

Absolutely. So there's never an ideal time to start coaching. So I get some clients who are freaked out about something. They're in almost crisis mode, and they need to talk right away. And I get some clients who are just sort of slowly deliberately building that future that they want and giving a little bit more time and attention to that than they would by themselves and everybody in between. So coaching is a great way to level up your leadership if you're just starting out or if you're moving into something more complicated than you're used to. And the way that I like to use it is in service of transitions.

So if somebody has been through a transition recently, they've changed jobs, changed careers, getting ready to retire, or, they're preparing for something. So they wanna get that promotion. They want to turn the corner into a different career, and they just wanna bring their thoughts together. Coaches can be really helpful with that. So, that's the sort of work that I love to do. I also catch, people as part of their own, in-house leadership development programs at companies and member associations. Sometimes they make space for coaching, and they bring in coaches from the outside.

So I work with leaders in those environments as well. I do a fair amount of contract coaching as well for large coaching companies that will go to a big institutional client that needs a hundred people coached at one time. And they bring coaches together and match them on engagements like that. So those are the different types of work that I do. And usually with a new client, we'll start with something like a three-month or six-month engagement and work together for a bunch of sessions and make a plan. My job is really to be the copilot or the navigator toward the destination that the client chooses.

05:38 – Gresham Harkless

I love that analogy, the Copilot to that destination. And I almost feel like, and you probably definitely have said this and probably experienced this, that change is always constant. So there's some type of transition it feels like we're always going through. As a world, we just went through one big one and are still working and navigating through that as we speak.

But I think that understanding the stress and maybe even to use that analogy, the turbulence that comes with going through transitions and changes, I can imagine it's necessary, but it's so helpful to be able to have somebody to bounce those ideas off of and to grow from that.

06:13 – Alan Heymann

Absolutely. And building those resilience muscles, toward being more adaptable to change is something that we work through a lot. And and you just you just mentioned it. We're we're now just about a year through. By the time this airs, it'll be more than a year through, the pandemic times. And what a big transition all of us had to adopt in our working lives so quickly, assuming we even had our good health and the privilege of still being able to work and pull it all remotely.

So I have spent a lot of time in the last year and a couple of months talking with people about boundaries, talking with people about balance, and talking with people about what possibilities this new way of working is opening up in their world that maybe they don't wanna say goodbye to once we're all headed back into our offices and things sort of return to whatever normal is supposed to look like.

06:56 – Gresham Harkless

That's extremely powerful. And you're right where you hear people saying there's no boundaries because I'm working in the same place I'm playing, I'm sleeping, I'm eating, and so on. You have to kinda reestablish all of that new normal. And what that looks like, I think you alluded to, like, it will not just disappear once we're back into, however, work ends up being. Some of those kinda seeds sound like they're still gonna be there.

07:22 – Alan Heymann

Absolutely. And for better or for worse, honestly. So I have seen more children, domestic animals, and beds in my Zoom calls with my clients in the last year and change than I ever did before or ever thought that I would. And it's hard if you have small kids at home and you're the primary caregiver and you're working. It's hard if you live by yourself in a major city and you're socially isolated and work is all you have. So looking at what those boundaries could be if the physical ones don't exist anymore was a lot of the work that I was doing early on in the pandemic. And this is where you get into things like transition rituals.

What do you do to signal to your body that the workday is over even when the workday ends and you just walk ten feet away from whatever it is else that is going on in your life? This is where the rise of the fake commute has happened I have clients who will get in the car once a week and drive nowhere for twenty minutes because it's their peacetime in a space that only belongs to them.

So I think the good news in all of this is that we've come to see each other as entire human beings as opposed to maybe some unit of production in the workplace. We've come to understand about each other that we all have other priorities and other concerns besides the work itself. And we can manage, and we can make room for those things, and we can honor the fact that we all have them, whatever they look like because they're all different for everybody.

08:38 – Gresham Harkless

Yeah. Absolutely. I appreciate you sharing that and reminding us of that. And two as you mentioned as well, that resilience muscle that we've all had to flex and to grow during these times has allowed us to, I think, be more prepared for the next thing that might happen that we're all okay. I got through this. I was able to pivot through this, so this will prepare me for that next thing that might happen personally or, you know, in the world as a whole. So, I wanted to to ask you now for what I call your secret sauce, and this could be for yourself your business, or a combination of both. But what do you feel sets you apart and makes you unique?

09:10 – Alan Heymann

There are several different things. One is, you know, I've had this theme throughout my career of active listening. So I started my career as a journalist. And what does a journalist do? Ask questions and listen for the answers. And because I'm an introvert, because I'm not the first person to speak in any given situation or meeting, it's given me the ability to hang back and observe and take in and process and then speak. And that's a lot of what coaching is. I spend more time asking questions than I do talking giving ideas or speaking out loud during my sessions. So it enables me to be with the full person.

And to the extent that a lot of us in the workplace are introverts, I recognize what that superpower is, how it can be really useful in a work context, and I coach people through experiences that they're having where maybe there's an environmental mismatch or there's something that, you know, maybe they feel like is holding them back when it could be propelling them forward. So that's what I like to do. I don't work exclusively with introverts, but they do tend to come my way a lot.

10:13 – Gresham Harkless

Appreciate that. And so I wanted to switch gears a little bit, and I want to ask you for what I call a CEO hack. So this could be like an Apple book or a habit that you have, but what's something that makes you more effective and efficient?

10:25 – Alan Heymann

Sure. Well, I'm a big fan of automation only because I'm one guy running a business. I have clients to coach. I have things that I need to do on the back end of the business. So anything that takes manual work out of my hands is gonna be great. And so I use certain tools like a scheduling tool for my client's people to book things automatically without having to do that back-and-forth interaction, which works well because they can reschedule, they can cancel, they can move, and it's perfect.

So any tool like that, I think, is wise to invest in because they're not that expensive, and they're very intuitive and very useful. The other thing that I like to do is try to remove as many unnecessary decisions from my day as possible because we all have to make decisions every single day. And some of them have tremendous consequences and some of them don't. But the amount of information we get coming in related to those decisions almost doesn't matter regardless of the size or the scale of the decision you have to make. So every single day, I will wear a blue or gray top and some sort of black pants.

And I never have to worry about what I'm gonna be putting on when I get up in the morning. I sleep in my running clothes, so I take all the friction out of that process. And I have no excuse but just to put on the shoes and get out the door in the morning. So anything I can do to remove an element of decision-making from my life, in my mind, frees up space time, and creativity for applying the business and other more important things.

11:47 – Gresham Harkless

Appreciate those, hacks. And so now I wanted to ask you for what I call a CEO nugget. So this could be a word of wisdom or a piece of advice. It might be something you would tell a client or if you hacked into a time machine, you might tell your younger business self.

11:59 – Alan Heymann

Sure. I think patience which is which is a hard lesson for me to learn sometimes. But the process of building up contacts and getting your name out there, especially if you're trying to do something different, takes time. And we as a society are not wired for patients these days. We have instant on-demand communication. I think, the dawn of microwave popcorn as a young person was what started me down the slippery slope of being impatient for everything in life. We want it now.

We wanted it yesterday. Doesn't work that way when you're building a business. And I've been, really, pleasantly surprised and pleased at the growth that I've been able to achieve in the short time that I've been doing this, this, but I take none of it for granted. And I have to constantly remind myself of what it was like a year ago, a year and a half ago, two years ago so that I don't get itchy and do something that might be not wise.

12:53 – Gresham Harkless

And so, now I wanna ask you my absolute favorite question, which is the definition of what it means to be a CEO. And we're hoping to have different quote-unquote CEOs on the show. So, Alan, what does being a CEO mean to you?

13:02 – Alan Heymann

I think it means being the person in charge, the person who makes all the decisions, the person who has the bottom line. That old buck stops here. And so if you're looking for that ultimate in accountability where everything is totally within your grasp and is up to your sense of decision making, your sense of judgment, that's the CEO.

13:26 – Gresham Harkless

Yeah. That makes so much sense. And as we've kinda alluded to all those decisions that you have to make and, you know, where how they come to fruition or they don't sometimes come to fruition are based on the decisions that you make. So having that, I guess, that ownership, that, responsibility, maybe even a better word, is huge, and and it's gratifying. It could be trying at times, but it's one of the most exciting things you could do.

13:48 – Alan Heymann

For sure. And it may mean that you have the best boss in the world or the worst boss in the world depending on the day. And I had this fairly newly self-employed guy realization not long ago that you gotta block off the holidays on your calendar. Otherwise, people are gonna book them. You know? It doesn't happen automatically anymore. There's no office to close. It's just you.

So I had a person in another country I was coaching who booked an appointment on Thanksgiving Day, and I had to say, I'm sorry. We're gonna have to move this one to another day of the week because I can't do it. But, otherwise, where there are no leave slips. There's there's no person to ask for permission to take your daughter to the orthodontist. It's it's a hundred percent you.

14:24 – Gresham Harkless

Yeah. Absolutely. You have to create that, that standard, those boundaries, I guess, might be an even better way to say it, you know, within your business on how you wanna grow the business and grow it in alignment with who you are. So definitely appreciate that perspective, Alan. I appreciate your time even more. What I wanted to do is just pass you the mic, so to speak, just to see if there's anything additional you that you can let our readers and listeners know, and, of course, how best they can get a hold of you and find out about all those some things you're working on.

14:47 – Alan Heymann

Yeah. I'd I'd I'd be delighted to do that. And I love talking with people about what I do, which is why I love to do podcasts and reach out to your audience that way. Always happy to have a conversation with anybody about what coaching is and how it might help. And to share also, this is very personal individualized work that I do, and I am not gonna be the best coach for everybody. But the good news is coaches have a great network of practitioners in their classmates and their colleagues. I work with other coaches all the time. I even have a partner's page on my website of the ones that I work with the most frequently.

So if we don't hit it off or if you're looking for a specialty I don't offer, I can easily guide you to somebody else who can help. And I'm always happy to do that just as a way of advancing my profession. So my website is peaceful direction dot com. You can find me on LinkedIn and Twitter at Alan Hayman. And I'm sure there's probably something about show notes I'll be hearing, fairly soon from our our gracious host.

15:38 – Gresham Harkless

Yes. Absolutely. We will have those links and information in the show notes as well too that make it even easier to get a hold of Allan and find out about all the awesome things that he's doing. But I think you brought up a valid point. I think so many times, we don't remind ourselves or understand that people have relationships connections, and networks.

So it always helps to just have those conversations, and even if it's not the best fit, you have an opportunity to maybe be connected with somebody else, or even if it is a great fit, you have the opportunity to take things to another level to, get to your destination a lot quicker, but it all starts with that action and that conversation. So appreciate you so much, Alan, for taking some time out and and enlightening us, and I hope you have a phenomenal rest of the day.

16:17 – Outro

Thank you for listening to the I AM CEO Podcast powered by Blue 16 Media. Tune in next time and visit us at iamceo.co I AM CEO is not just a phrase, it's a community. Be sure to follow us on social media and subscribe to our podcast on iTunes Google Play and everywhere you listen to podcasts, SUBSCRIBE, and leave us a five-star rating grab CEO gear at www.ceogear.co. This has been the I AM CEO Podcast with Gresham Harkless. Thank you for listening.

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