IAM2005 – CEO Helps in Scaling Small Businesses with Personalized Communication

Podcasts Interview with Richard Culberson

It's easy for businesses to lose the personal touch that sets them apart. However, Richard Culberson, CEO of Moneypenny's North America operations, understands the importance of maintaining a human-centric approach by providing call answering, live chat, and bespoke intake services.

Moneypenny aims to be the reliable front door for small businesses, ensuring their customers feel connected and valued. In this blog post, we dive into Richard's insights and accomplishments, explore Moneypenny's unique client journey, and uncover the secret to their success.

Richard Culberson's leadership at Moneypenny has transformed the company's approach to communication services for small businesses. By connecting on a personal level, tailoring their services, and embracing positivity and curiosity, Moneypenny has established itself as a trusted partner for businesses across the UK and the U.S.

As Richard continues to shape the organization and expand its offerings, Moneypenny remains dedicated to being the front door for businesses large and small.


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Richard Culberson Teaser 00:00

It takes you out of the clouds and start talking about what really their problems are. Versus the more esoteric. And here's a great idea. And let me tell what I could do for you. be able to say I know sometimes you used to answer the front door, like that's a real problem.

So that's where we try to connect and make sure that kind of used the analogy of we are the front door to small businesses, being able to say, we need to represent when a customer, when your customer walks in, it needs to feel like we're part of your business.

Intro 00:23

Are you ready to hear business stories and learn effective ways to build relationships, generate sales, and level up your business from awesome CEOs, entrepreneurs, and founders without listening to a long, long, long interview?

If so, you've come to the right place. Gresh values your time and is ready to share with you the valuable info you're in search of.

This is the I Am CEO Podcast.

Gresham Hakrless 00:52

Hello, hello, hello. This is Gresh from the I Am CEO podcast. I have a very special guest on the show today. I have Richard Culbertson. Richard, excited to have you on the show.

Richard Culberson 01:00

Excited to be here. Thanks for having me, Gresh. It's great to be here.

Gresham Hakrless 01:02

Yes, absolutely. You're doing so many phenomenal things. So of course, before we jumped into the interview, I want to read a little bit more about Richard, so you can hear about some of those awesome things.

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And Richard is. CEO of Moneypenny's North America operations, where his role is to strengthen the organization's rapid growth in the U S and boosts its plans to grow the North American business, both organically and through acquisitions.

As the customer communications leader, Moneypenny supports businesses of all shapes and sizes across the UK and U S with call answering live chat and bespoke intake services. Moneypenny with over 1200 people is proud to have been part of the 100 best companies to work for. Be recognized as a great place to work and be recognized by Forbes advisor as best answering services in 2023.

Moneypenny's group includes award-winning companies, VoiceNation, NinjaNumber and AlphaPage. Richard is taking Moneypenny's North America to the next level in terms of expanding its contact centers, teams and continue to grow the business.

And I was listening to a snippet where he was interviewed in the Metro Atlanta CEO. I think, and I love that he talked about how important it is to have a human-centric business and how important that is to the extension of the work that they do, because they of course work with people and they have support people as well too.

And like I mentioned the awesome numbers of the number of people they have on their team, the number of people and how Pushing things forward.

But I read some numbers that they handle over 20 million calls, 21 for and chats for 21, 000 businesses, which is nothing to scoff at. And of course, we had group chief CEO, Joanna Swash on episode number nine one nine of our podcast. So super excited to have you on the show. Richard, are you ready to speak to the I Am CEO community?

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Richard Culberson 02:42

No, that's great. It's a, that's a mouthful. Hope I can live up to half of it and give some information for the audience.

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Dave Bonachita - CBNation Writer

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