- CEO Hack: Reading and looking at how that relates to customer service. Harvard Business Review, Entrepreneur, Wired, Rolling Stones; looking at holistic changes and who’s disrupting. Book: If it Ain’t Broke…Break!,
- CEO Nugget: Find and follow your passion. Bring a balance of curiosity and humility. Being able to follow others. Always be reinventing.
- CEO Defined: It’s inspiring people to help others at their highest level to be their highest self.