IAM041 – Author & Speaker Helps Companies with Innovative Customer-Centric Strategies

Dr. Chip R. Bell is a world-renowned authority on customer loyalty and innovative service. Global Gurus ranked him in 2018 the #2 keynote speaker in the world on customer service; #1 in North America. He also is the author of numerous national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Magnetic Service, The 9½ Principles of Innovative Service and Customers as Partners. His books have been translated into over a dozen languages. His newest customer service book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles. Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, Fox Business, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, and Fast Company.

Website: www.chipbell.com/

• CEO Hack: Reading and looking at how that relates to customer service.  Harvard Business Review, Entrepreneur, Wired, Rolling Stones; looking at holistic changes and who’s disrupting. Book: If it Ain’t Broke…Break!,
• CEO Nugget: Find and follow your passion. Bring a balance of curiosity and humility. Being able to follow others. Always be reinventing.
• CEO Defined: It’s inspiring people to help others at their highest level to be their highest self.

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