Dr. Chip R. Bell is a world-renowned authority on customer loyalty and innovative service. Global Gurus ranked him in 2018 the #2 keynote speaker in the world on customer service; #1 in North America. He also is the author of numerous national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Magnetic Service, The 9½ Principles of Innovative Service and Customers as Partners. His books have been translated into over a dozen languages. His newest customer service book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles. Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, Fox Business, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, and Fast Company.
- CEO Hack: Reading and looking at how that relates to customer service. Harvard Business Review, Entrepreneur, Wired, Rolling Stones; looking at holistic changes and who's disrupting. Book: If it Ain't Broke…Break!,
- CEO Nugget: Find and follow your passion. Bring a balance of curiosity and humility. Being able to follow others. Always be reinventing.
- CEO Defined: It's inspiring people to help others at their highest level to be their highest self.
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Do you want to learn effective ways to build relationships, generate sales and grow your business from successful entrepreneurs, startups, and CEOs without listening to a long, long, long interview? If so, you've come to the right place, Gresham Harkless values your time and is ready to share with you precisely the information you're in search of. This is the I AM CEO Podcast.
Gresham Harkless 0:26
Hello, hello, hello, this is Gresh from the I AM CEO Podcast and I have a very special guest on the show today Chip Bell of chipbell.com. Chip, it's awesome to have you on the show. What I wanted to do was just read a little bit more about Chip so you can get an idea of all the awesome things that he's been able to accomplish and do Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies. Dr. Bill reveals the best practices from the organization's leading the customer loyalty charge, giving his audiences powerful cutting-edge ideas and unique strategies they can immediately put into practice. He is considered a world-renowned authority on customer loyalty and service innovation, writing over 600 articles for many business journals, magazines, and blogs. And He has authored nine national best-selling books. Chip, are you ready to speak to the I AM CEO community?
Dr. Chip Bell 1:21
I can't wait.
Gresham Harkless 1:22
Well, I want to jump right in. And I want to ask you a little bit more about what led you to get started with your business and what exactly your CEO story was.