IAM180- Serial Entrepreneur Helps CEOs Compete on Their Customer Experience

Mike Wittenstein is a serial entrepreneur and CEO is the professional services space. He started his first consultancy while still in grad school, launched GALILEO, one of the world's first digital agencies in 1992, joined IBM global services in the role of eVisionary, then founded StoryMiners, one of the world's first customer experience design consultancies in 2002. He's worked with global brands, regional leaders, and start-ups as an advisor, board member, consultant, and facilitator. Mike's businesses always support his clients' desired outcomes. He believes that building in agility has helped me succeed over time.

• CEO Hack: (1) Walk in the customers show to know what needs to change (2) Double down the technology and learn
• CEO Nugget: (1) No matter how hard you try, your brand can't get better than your customer experience (2) Designing costs less than reacting
• CEO Defined: Example to other people in whatever is of value to you

Website: https://storyminers.com/

Portfolio

www.storyminers.com
www.cxcoaches.com
www.mikewittenstein.com

Directories

www.linkedin.com/in/mikewittenstein
www.espeakers.com/marketplace/profile/10392/simple

Videos
https://www.myasbn.com/interviews/crafting-customer-experience-around-needs-unique-customer-mike-wittenstein-storyminers/
https://www.myasbn.com/small-business/growth-strategy/boost-referrals-loyal-customer-base-mike-wittenstein-storyminers/
https://vimeo.com/26354725
https://vimeo.com/287635341
https://vimeo.com/287635352

Full Interview

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Transcription:

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Intro 0:02

Do you want to learn effective ways to build relationships, generate sales and grow your business from successful entrepreneurs, startups, and CEOs without listening to a long, long, long interview? If so, you've come to the right place. Gresham Harkless values your time and is ready to share with you precisely the information you're in search of. This is the I AM CEO Podcast.

Gresham Harkless 0:26

Hello, hello, hello this is Gresh from the I AM CEO Podcast and I have a very special guest on the show today. I have Mike Wittenstein of StoryMiners. Mike, it's awesome to have you on a show.

Mike Wittenstein 0:36

Thanks for having me.

Gresham Harkless 0:37

No problem, no problem, and the first thing I want to do is introduce Mike, so you can hear about all the awesome things that he's doing. Mike Wittenstein is a serial entrepreneur and CEO in the professional services space. He started his first consultancy while still in grad school called GALILEO, one of the world's first digital agencies in 1992, joined IBM global services in the role of eVisionary, then founded StoryMiners, one of the world's first customer experience design consultancies in 2002.

He's worked with global brands, regional leaders, and start-ups as an advisor, board member, consultant, and facilitator. Mike's businesses always support his clients' desired outcomes. He believes that building in agility has helped me succeed over time. Mike, are you ready to speak to the I AM CEO community?